Toshiba computers

I needed to get a new computer so I did some research and decided on a Toshiba Satellite. I knew that my nephew had one so I called him to see how he liked his and he said he liked it, it worked great and also he thought I was getting a good deal with this one. So I went ahead and bought it. I ordered it through Wal-Mart.com and received it about a week after I ordered it online. Well right out of the box I found I had problems with it so instead of calling Walmart and complaining about it I went to Toshiba to resolve what was going on. Big Mistake.

I was told by a technician at Toshiba Tech Support that I needed to send the computer back to them to get the problem fixed and that I needed to pay $25.00 to have them send a shipping box to me through UPS then call UPS to come back and pick it up. I found out later that UPS charges to have a pick up and that was another $10.00. So I did what they wanted me to and sent it back. I had only had the computer for 1 day and back it went. Well I waited to have them fix the problem and got word that it was coming back to me on Monday.

I unpacked the computer yesterday with high hopes that the problem that I was having was fixed. The repair slip that was with the computer said it was some sort of software problem that the fixed. So I started to install the programs that I wanted on the computer. I ran into a problem right away with it. The problem that I had sent it in for wasn't fixed and now I don't have sound. I hear Skype starting up but can't hear anyone when I use Skype. I also can't hear any music when I play it. I can't even use the headphone jack because it doesn't work either. So I placed another call to Toshiba Tech Support and was told that I needed to send it back again at another cost of $25.00 and a UPS pick up charge of $10.00. So now I'm into Toshiba for an extra $70.00 on top of the $300.00 I paid for the computer and have massive problems with it. I called Toshiba Tech support 4 times yesterday trying to either get a new computer or my money back and even called Wal-Mart.com to see if I could get my money back and was told that because it was beyond the 15 day return time I couldn't get my money back from Wal-Mart or Toshiba. This is total bull shit.

Anyway here I am now with a computer that still needs to be fixed so I'll be without one for about 2 weeks while I send it back. At another cost to me of $35.00. How fair is it to a customer to have to pay for a return on a repair that wasn't resolved in the first place? And why can't they replace an obviously defective machine? Toshiba doesn't give two shits about their customers and if anyone reading this is thinking of getting an new computer DO NOT ever buy a Toshiba. They are junk. I have a $400.00 paper weight now that I have to pay MORE money to ship it back. I am not a happy camper and Toshiba Customer support isn't doing anything to help me resolve this problem. They don't care about their customers at all.

So to end I will never buy anything else made by Toshiba. Be it a computer, Tablet or TV. They have lost a customer for life.